Need Help? We Are Here For You
Introduction
At LAMA , your satisfaction is our top priority. We are here to support you every step of the way, from creating your custom poster to delivering it to your doorstep. If you have any questions, concerns, or comments, please do not hesitate to contact us. Our team is here to help.
Frequently Asked Questions (FAQ)
Orders and Payments
What payment methods do you accept?
What payment methods do you accept?
We accept payments by credit card (Visa, MasterCard, American Express) and via PayPal. All payments are secured thanks to our SSL encryption system.
Can I change or cancel my order after I place it?
Can I change or cancel my order after I place it?
Since our products are customized, we start production quickly after receiving your order. If you wish to make changes or cancel your order, please contact us within 2 hours of your purchase.
Product Personalization
How does the customization tool work?
How does the customization tool work?
Our online customization tool is intuitive and easy to use. Go to the desired product page, click "Customize", and follow the steps to create your unique poster.
Can I use my own images or designs?
Can I use my own images or designs?
Yes, you can upload your own images or designs when customizing. Make sure the files are high resolution for best results.
Delivery
What are the delivery times?
What are the delivery times?
We deliver your orders within 7 working days. You will receive an email with a tracking number as soon as your order is shipped.
Do you ship internationally?
Do you ship internationally?
Currently, we only deliver to mainland France. We are working to expand our services to other countries soon.
Returns and Exchanges
Can I return a personalized product?
Can I return a personalized product?
Due to the personalized nature of our products, returns are only accepted if they are defective or have been made by us. If you have any problems with your order, please contact us and we will do our best to resolve it.
What should I do if my product arrives damaged?
What should I do if my product arrives damaged?
If your product arrives damaged, please send us a photo of the damage and your order number to support@lama.com within 7 days of receipt. We will send you a replacement free of charge.
Customer Account
How to create a customer account?
How to create a customer account?
Click on the "My Account" icon at the top right of the page and follow the instructions to create your account. This will allow you to track your orders, save your designs, and benefit from exclusive offers.
I forgot my password, what should I do?
I forgot my password, what should I do?
On the login page, click “Forgot Password” and follow the instructions to reset your password.
Contact Form
Contact us directly
Customer Service Hours
Our team is available to help you:
- Monday to Friday: 9:00 a.m. - 6:00 p.m.
- Saturday: 10:00 a.m. - 4:00 p.m.
- Sunday and public holidays: Closed